Banner Lassen Medical Center

Banner Lassen Medical Center was recognized by Centers for Medicare & Medicaid Services as one of model hospitals promoting health and improving quality of life. Banner Lassen Medical Center which is located in 1800 Spring Ridge Drive Susanville, is scientifically measured and assessed by Centers for Medicare & Medicaid Services and is shown to provide good hospital services or products under the Medicare program. Banner Lassen Medical Center is being offered ceritified services and products in California.
Address:   1800 Spring Ridge Drive
       Susanville, CA 96130

Phone:   5302522000

County: Lassen
Participates in: Medicare and Medicaid
CMS Number: 051320 (Centers for Medicare & Medicaid Services provider number)
Certified Agency: Centers for Medicare & Medicaid Services

Ownership Type: Voluntary Non-Profit - Private
Hospital Type: Critical Access Hospitals
Provides emergency services: Yes
Able to receive lab results electronically: Yes
Able to track patients’ lab results, tests, and referrals electronically between visits: Yes
This data is part of the Centers for Medicare and Medicaid Services (CMS) Hospital Quality Initiative. The Hospital Quality Initiative uses a variety of tools to help stimulate and support improvements in the quality of care delivered by hospitals. The intent is to help improve hospitals' quality of care by distributing objective, easy to understand data on hospital performance, and quality information from consumer perspectives.



This data was updated by using data source from Centers for Medicare and Medicaid Services (CMS) which is publicized on Thursday, July 17, 2014. If you found out that something incorrect and want to change it, please follow this Update Data guide.

Below is HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) which is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on ten important hospital quality topics.


Patients experiences Provider State Nation
Patients who reported that their nurses "Always" communicated well
83%
74%
79%
Patients who reported that their nurses "Sometimes" or "Never" communicated well
2%
6%
4%
Patients who reported that their nurses "Usually" communicated well
15%
20%
17%
Patients who reported that their doctors "Always" communicated well
84%
78%
82%
Patients who reported that their doctors "Sometimes" or "Never" communicated well
3%
6%
4%
Patients who reported that their doctors "Usually" communicated well
13%
16%
14%
Patients who reported that they "Always" received help as soon as they wanted
74%
62%
68%
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted
3%
12%
9%
Patients who reported that they "Usually" received help as soon as they wanted
23%
26%
23%
Patients who reported that their pain was "Always" well controlled
76%
68%
71%
Patients who reported that their pain was "Sometimes" or "Never" well controlled
6%
8%
7%
Patients who reported that their pain was "Usually" well controlled
18%
24%
22%
Patients who reported that staff "Always" explained about medicines before giving it to them
72%
61%
64%
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
11%
21%
18%
Patients who reported that staff "Usually" explained about medicines before giving it to them
17%
18%
18%
Patients who reported that their room and bathroom were "Always" clean
71%
70%
73%
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
7%
10%
8%
Patients who reported that their room and bathroom were "Usually" clean
22%
20%
19%
Patients who reported that the area around their room was "Always" quiet at night
65%
51%
61%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
4%
16%
10%
Patients who reported that the area around their room was "Usually" quiet at night
31%
33%
29%
Patients who reported that YES, they were given information about what to do during their recovery at home
91%
83%
85%
Patients who reported that NO, they were not given information about what to do during their recovery at home
9%
17%
15%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
78%
68%
71%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
6%
9%
8%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
16%
23%
21%
Patients who reported YES, they would definitely recommend the hospital
74%
70%
71%
Patients who reported NO, they would probably not or definitely not recommend the hospital
4%
7%
5%
Patients who reported YES, they would probably recommend the hospital
22%
23%
24%

N/A
Data not available.

         Data which HealthCare6.com use to calculate 5-star rating.

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Banner Lassen Medical Center [CMS No:051320] near 1800 Spring Ridge Drive, Susanville CA

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